The Advocator Group

  • Account Services Coordinator

    Job Locations US-MA-Wakefield
    Posted Date 2 months ago(12/6/2018 11:10 AM)
    # of Openings
    Customer Service/Support
  • Overview

    When life changes, we can help! At The Advocator Group, we turn challenges into opportunities in order to enrich the lives of our clients. Our stunning Teammates are dedicated to preserving the financial well-being of clients by assisting them through the Social Security Disability benefits process.

    The Advocator Group has achieved continuous growth in employee count, locations and revenue since our beginning in 2002. We operate as a subsidiary of Brown & Brown, one of the largest players in the insurance & financial services industry, with over 75 years of dedicated service.

    We are looking for an enthusiastic, customer service-oriented Teammate to join our team as an Account Services Coordinator

    Career Highlights

    • $38K Annual Salary (commensurate with experience)
    • Full time position, 8:30am-5:30pm Monday-Friday w/ overtime opportunities
    • Located in Wakefield, MA- modern building with free parking & walking paths
    • Extensive, paid training program and growth opportunity



    • Work in collaboration with internal business partners to provide dedicated support to the customer and responsible for timely and accurate claim milestone updates to the carrier
    • Responsible for entering claim information directly into the multiple claim systems of our carriers and taking appropriate actions based on the internal rules of the account systems
    • Foster a positive working relationship with customers to maintain our established service Become familiar with claim review process of Accounts Service Associate and be able to serve as a back up to the role when necessary
    • Perform general administrative duties including referral entry while maintaining data integrity, responding to email and phone calls in accordance to our Service Level Guarantees.



    • Excellent organization, multitasking and communication skills
    • Customer Relations experience
    • Ability work closely with a team, as well as managing multiple projects independently
    • Bachelor’s Degree preferred
    • Experience with Salesforce or other CRMs is a plus

    Our stunning Teammates are truly what makes our success possible! We are committed to providing a positive environment that fosters growth, innovation and collaboration.

    To support our Teammates, we offer…

    • Tuition reimbursement, training & professional growth opportunities
    • Employee engagement- annual outings, MVP awards & bagel Fridays
    • Health, Dental, Vision & Pet Insurance plans
    • Paid Vacation & Holiday time
    • 401K & employee stock purchase plan

    We play as individuals, but win as a team… We look forward to you joining The Advocator Group on our mission to change lives!


    Sedentary work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.  Physical requirements on a regular basis of this role include:

    • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
    • Talking: Expressing or exchanging ideas by means of the spoken word in which one must convey detailed or important spoken instructions to others accurately, loudly or quickly.
    • Hearing: Perceiving the nature of sounds at normal speaking levels or without correction.  Ability to receive detailed information through oral communication and make fine discriminations in sound.
    • Visual: Required to have close visual acuity to perform an activity such as:  preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading.



    The Advocator Group is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. M/F/D/V.



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